ARTISAN JEWELRY INFO & CARE
SHIPPING AND RETURNS
Orders ship in 3-5 business days with USPS
All sales are final - if your jewelry arrives damaged or proves to be defective in the first 12 days please contact me and I will repair the item free of charge : )
If you change your mind or are unhappy with your purchase, you can exchange your item within 12 days of purchase.
INFORMATION ABOUT MATERIALS USED IN JUVELARTO DESIGNS
Brass is made from Copper and Zinc and is nickel free. Brass is sensitive to air and water and skin oils which causes it to oxidize. Oxidation results in a patina or tarnish on the surface of the brass that makes it dull and/or darkened.
Silver oxidizes and become tarnished from being exposed to sulfur-containing gases in the air or harsh chemicals.
Gold Filled is made by bonding multiple layers of solid 14 karat gold with extreme heat over a core of high quality jeweler’s brass. 14K Gold Filled is required to contain 1/20th, or 5% pure gold by weight. Gold Filled shouldn't tarnish, but the gold will abrade over time.
HOW DO I MAINTAIN AND REFRESH MY HANDMADE JEWELRY?
To lessen tarnish, keep all metals away from chlorine and bleach, cleaning products and some beauty products/perfumes as well.
There are several non-toxic ways to clean metals and remove patina.
The most effective way to clean metal jewelry is with a polishing cloth designed for cleaning metals. (Sold here!) Another gentle and effective way to clean your jewelry (stones may or may not endure based on their hardness) is with an ultrasonic cleaner.
Ketchup is a great hack for cleaning/restoring oxidized brass, and baking soda and boiling water in a dish lined with aluminum foil works for silver (lots of youtube tutorials available on this).
To clean Gold Filled, wash in non-abrasive, gentle soap and water and dry with a non-abrasive cotton cloth.
CAN I ORDER A CUSTOM MADE JUVELARTO DESIGN?
Yes, creating custom pieces is something I enjoy and do so in a limited capacity.
I have openings for 2-3 custom orders per month between February and July. I do not offer custom designs September-January.
Custom-made pieces with Juvelarto Designs require a 6 to 8 week timeline.
Once a design is agreed upon & confirmed, a 50% deposit is required. From the date of final design confirmation, 2-4 weeks are needed to acquire necessary materials and to hand build your custom made piece.
A note about expectations in custom designs:
I ask that you please review the jewelry I have on my website and recognize the rustic nature of my work. I do not create fine jewelry. None of my designs are computer-aided and seldom are they cast.
I do sometimes use fine & precious materials to create my handmade and hand fabricated work, but that does not make it fine and precious by jewelry industry standards.
When you look at my work you'll see my hand in it. It's not the right expression of metal and stone for everyone, but if you do like the style of my artisan jewelry, I look forward to creating a custom design for you!